Privacy Policy

Payment

Payments may be made through PayPal. When using PayPal, shipments will only be made to confirmed addresses. Please know that It isn't necessary to have a PayPal account to pay securely through PayPal with your credit card.  All payments are expected at the same time your order is placed.  Orders will be shipped upon clearance of payment. If no contact is made within 24 hours, the order will be cancelled unless I am notified otherwise.

 

Shipping

All orders within New Zealand are send via tracked courier.  If you prefer Priority Mail, other shipping alternatives and/or insurance, please contact me prior to ordering so I can calculate and make these changes.  International Buyers -.Anything International is sent USPS First class International. Please contact me prior to ordering if you would prefer Priority.  Buyer is responsible for custom fees if they apply. Any additional charges are not included in the item price or shipping charges such as: Import duties, VAT, taxes and similar charges. These charges are the buyer’s responsibility. You should check with your country’s customs laws and rules to determine what these additional costs will be before your purchase.  Orders will be shipped within 1-3 business days after payment is received.  If you are a local buyer and want to arrange pickup, please let me know in advance.

 

Refunds and Exchanges

Much care is taken when photographing beads to represent beads and their colors as true as possible but keep in mind that all monitors are different.  I understand that shopping online can be tricky and I want you to love the things you buy from me.  However, I am not obliged to accept any goods for return where you have simply changed your mind, and all goods for return must be authorised by me, whether purchased online, in-store or at market sales. If for any reason you are not satisfied with any product you have purchased, please return it to me in original, unopened condition with the original packaging and your receipt within 3 days of delivery and I will credit it or refund the purchase price using the method you used for the initial purchase. Please contact me here if you need any instruction or have any queries.

 

Additional Policies and FAQs

Please contact me with any questions you have regarding any of my items prior to placing your order. Good communication is essential for a seamless transaction.

 

Once again,  thank you for stopping by.

 

 

 

lesleyswan.co.nz@gmail.com

Onerahi, Whangarei, New Zealand

Tel:   +64 21 177 6950

Facebook: www.facebook.com/lesleyswan.co.nz   Instagram: www.instagram.com/lesleyswan.co.nz  

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